Privacy Policy

1. Data controller

The controller responsible for processing your personal data is Innovi Software, based in Manzanillo, Colima, Mexico. For any matter regarding your personal data, you may contact us at [email protected].

2. Personal data we collect

We may collect the following categories of personal data:

• Identification and contact data: name, email address, phone or WhatsApp number.
• Project or inquiry data: the information you voluntarily share when contacting us.
• Technical and browsing data: IP address, browser type, pages visited, and aggregated usage metrics.

We do not collect sensitive personal data (racial or ethnic origin, health status, religious beliefs, political opinions, sexual orientation, among others) through this website.

3. Purposes of processing

Your personal data is used for the following primary purposes:

• Respond to your inquiries and information requests.
• Prepare proposals and quotes, and deliver contracted services.
• Manage the commercial and service relationship.
• Comply with applicable legal, tax, and contractual obligations.

Secondarily, and only if you do not object, we may use your data to send you communications about our services. You may object to these secondary purposes at any time by writing to [email protected].

4. Legal basis for processing (GDPR)

For users subject to the GDPR, processing is based on: (a) your consent; (b) the performance of a contract or pre-contractual measures at your request; (c) compliance with legal obligations; and (d) our legitimate interest in operating and improving our services, provided your rights and freedoms do not override it.

5. Your rights

ARCO rights (Mexico)

You have the right to Access your personal data, Rectify it when inaccurate, Cancel it when you believe it is no longer needed, and Oppose its processing for specific purposes.

GDPR rights (European Union)

You have the right of access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and objection, as well as the right not to be subject to automated decisions.

CCPA/CPRA rights (California)

If you are a California resident, you have the right to know what personal data we collect, to request its deletion, to correct inaccurate data, and not to be discriminated against for exercising these rights. We do not sell your personal data.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes established by applicable law.

6. Data transfers

We do not sell, rent, or trade your personal data. We may share it only with service providers that support our operations (for example, hosting or communication infrastructure), under contractual confidentiality and security obligations, or when required by law.

7. Data retention

We retain your personal data only for as long as necessary to fulfill the described purposes and applicable legal obligations. Once its purpose is fulfilled, data is securely deleted or anonymized.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against loss, misuse, unauthorized access, alteration, or destruction.

9. Changes to this Policy

We may update this Privacy Policy periodically. The current version will always be available on this site, with its last-updated date.

10. Contact

If you have questions about this Policy or about the processing of your data, write to us at [email protected].